Privacy Policy
Last Updated: June 2026

Top Notch Tree Solutions, LLC ("we," "us," or "our") operates the website idahotreeremovals.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a form, call our business, or communicate with us via text message (SMS/MMS).

By using our website or providing your personal information, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical/service address
• Service Information: Details about the tree service you are requesting, including property type, service type, number of trees, urgency, photos, and job descriptions
• Communication Records: Records of phone calls, text messages (SMS/MMS), emails, and form submissions between you and our team
• Device & Usage Information: IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and analytics tools
• Payment Information: Billing details when processing payments for services rendered, handled through secure third-party payment processors

How We Collect Information

We collect information through:

• Contact forms and estimate request forms on our website
• Phone calls to our business line: 208-625-7175
• Text messages sent to or received from our business phone number
• Email correspondence
• In-person consultations and on-site estimates
• Third-party advertising platforms, including Facebook and Google, when you interact with our ads
• Cookies and website analytics tools

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates for tree services
• Schedule and perform tree removal, trimming, land clearing, and related services
• Communicate with you about your service requests, appointments, and account
• Send appointment reminders and service follow-ups
• Send post-service communications including customer satisfaction inquiries and review requests
• Send missed call text-back notifications when we are unable to answer your call
• Improve our website, services, and customer experience
• Comply with legal obligations

SMS/Text Messaging Policy

Top Notch Tree Solutions may send you text messages to the phone number you provide. By submitting a form on our website, calling our business, or texting our business phone number, you consent to receive text messages from Top Notch Tree Solutions.

Types of text messages you may receive:

• Missed Call Text-Back: If you call us and we are unable to answer, you may receive an automated text message acknowledging your call and inviting you to reply with details about your tree service needs.
• Appointment Reminders: Text reminders about scheduled on-site estimates or service appointments.
• Service Follow-Ups: Messages following up on estimates we have provided or services we have completed.
• Review Requests: After service completion, we may send a text message inviting you to leave a review of your experience.
• General Communication: Responses to your inquiries, scheduling confirmations, and service updates.

Message Frequency: Message frequency varies based on your interactions with our business. You may receive 1-10 messages per month depending on active service requests and appointments.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Top Notch Tree Solutions is not responsible for any charges from your carrier.

Opt-In: By providing your phone number through our website forms, by calling our business, or by texting our business number, you are opting in to receive text messages from Top Notch Tree Solutions as described above.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent. You may also call us at 208-625-7175 or email us to request removal from our messaging list.

Help: Reply HELP to any message for assistance or contact us at 208-625-7175.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected through SMS opt-in will not be shared with any third parties except as required to deliver the services you requested or as required by law.

Supported Carriers: Top Notch Tree Solutions supports messaging on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

Call Recording Disclosure

Phone calls to and from Top Notch Tree Solutions may be recorded for quality assurance, training, and record-keeping purposes. Idaho is a one-party consent state, which permits recording with the consent of at least one party to the conversation. By calling our business, you acknowledge that your call may be recorded.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service Providers: Third-party tools we use to manage our business operations, including our customer relationship management system, scheduling software, payment processors, and communication platforms
• Advertising Partners: Aggregated, non-personally identifiable data may be shared with advertising platforms, including Facebook and Google, for ad performance measurement and optimization
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Analyze website traffic and usage patterns
• Measure the effectiveness of our advertising campaigns
• Improve website functionality and user experience

You may disable cookies through your browser settings, though some website features may not function properly without them.

We may use the following third-party analytics and advertising tools:

• Google Analytics
• Facebook Pixel / Meta Conversions API
• Google Ads conversion tracking

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. Contact and service records are typically retained for up to 7 years for warranty, legal, and business purposes.

Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information, subject to legal retention requirements
• Opt out of text messages by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us at:

Top Notch Tree Solutions, LLC
Post Falls, Idaho
Phone: 208-625-7175
Email: topnotchtreesolutions89@gmail.com

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Top Notch Tree Solutions, LLC
Post Falls, Idaho
Phone: 208-625-7175
Email: topnotchtreesolutions89@gmail.com

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